Privacy Policy

Last Updated: 26/11/2025

This Privacy Policy explains how Hall Freight Services (“we,” “our,” or “us”) collects, uses, and protects personal information provided by customers, carriers, partners, website visitors, and individuals who communicate with us, including through SMS messaging.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, phone number, email address, business name, address.
Business & Operational Information: MC/DOT numbers, EIN, billing details, shipment details, driver information.
Technical Information: IP address, browser type, device identifiers, site behavior, cookies.
Communication Information: SMS logs, emails, call logs, support communications.

2. How Personal Information Is Used

We use personal information to:

Provide freight brokerage and logistics services
Coordinate shipments and communicate updates (ETAs, pickups, deliveries)
Verify carrier credentials and manage onboarding
Send required documentation such as BOLs, PODs, invoices, and rate confirmations
Respond to customer service inquiries
Maintain business records and comply with legal requirements

3. Sharing of Personal Information

We may share personal information only as needed to provide our services:

Authorized service providers: carriers, drivers, TMS systems, accounting systems, cloud providers.
Compliance/legal: law enforcement, regulators, or courts as required.

We do NOT sell or rent personal information to third-party marketers.

Required TCR Statement:
“SMS consent is not shared with third parties.”

4. SMS Messaging Policy

A. How Users Opt In

By providing your mobile number during onboarding, on our website, through carrier packets, rate confirmations, customer inquiries, or by communicating with our team, you consent to receive transactional SMS messages related to our services.

B. Types of Messages Sent

Load updates
Pickup and delivery notifications
Driver ETA updates
Appointment confirmations
Documentation alerts
Customer service messages

C. How to Opt Out

You may opt out at any time by replying “STOP” to any SMS message.

D. Message Fees

Message and data rates may apply from your mobile carrier.

5. Data Security

We use industry-standard security measures including encryption, access controls, and network protection to safeguard personal data. No method of transmission is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal information only as necessary to provide services, meet legal obligations, and maintain operational records.

7. Your Rights

You may request to access, update, or delete your personal information where legally permitted.

8. Third-Party Links

Our website may contain external links. We are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

10. Contact Us

Hall Freight Services
Website: https://hallfreightservices.com
Email: support@hallfreightservices.com
Phone: (877) 822-7947
Address: 1 Tower Center Blvd Suite 1510 East Brunswick NJ 08816